FREQUENTLY ASKED QUESTIONS
How Can I Find the Right Course?
State pages list approved courses. Scroll to the bottom for renewal requirements.
Where Is My Course Approved?
Courses approved in multiple states are indicated on the course page - log in for the info.
Can You Report My Completion Right Away?
For all participating agencies, we report the next business day after you complete your course.
Where's My Completion Certificate?
In your transcript, select your course and download the certificate.
Can I Take My Course on My Phone or Tablet?
Mobile systems do not track seat time. Please use a desktop or laptop device.
I JUST bought the wrong course!
We apologize, but there are no refunds. We can apply the amount toward future course purchases.
I didn't realize I bought the wrong course. Now what?
We're sorry you got the wrong course. We can apply the amount toward future course purchases.
Who can help me put credits toward another course purchase?
Email Support 24 hrs a day / 7 days a week
Call M-F 6 AM-6 PM (PST)
STAY CURRENT WITH OUR NEWSLETTER
Sign up for our
newsletter and stay
updated on licensing,
renewals, and new