FREQUENTLY ASKED QUESTIONS

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How Can I Find the Right Course?

State pages list approved courses.  Scroll to the bottom for renewal requirements.

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Where Is My Course Approved?

Courses approved in multiple states are indicated on the course page - log in for the info.

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Can You Report My Completion Right Away?

For all participating agencies, we report the next business day after you complete your course.

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Where's My Completion Certificate?

In your transcript, select your course and download the certificate.

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Can I Take My Course on My Phone or Tablet?

Mobile systems do not track seat time. Please use a desktop or laptop device.

LOOKING FOR MORE HELP?

Email Support 24 hrs a day / 7 days a week

Call  M-F 6 AM-6 PM (PST)
(503) 223-2583 

Knowledge Base CEU Articles

REFUND POLICY

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I JUST bought the wrong course!

Oh no! Course purchases will be refunded if requested within 5 business days of purchase. Contact us for more information - and for help finding the right course - at 503.223.2583. 

Refunds are not given for courses that have been completed. 

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I didn't realize I bought the wrong course. Now what?

We're sorry you got the wrong course. We can apply the amount toward future course purchases, and we're happy to help you find the right one. 

Give us a call at 503.223.2583.

Refunds are not given for courses that have been completed. 

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Who can help me put credits toward another course purchase?

Email Support 24 hrs a day / 7 days a week

Call  M-F 6 AM-6 PM (PST)
(503) 223-2583 

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